Fixed Price Unlimited IT Support for Australian Businesses
Managed IT services with truly unlimited onsite and remote support all for one predictable monthly fee
Key Value
- Unlimited IT support (no per-hour billing)
- Fixed monthly pricing — no surprises
- Onsite + remote support included
- Senor technicians from first contact
Our Services
Unlimited IT Support. One Fixed Monthly Price.
Most IT providers charge by the hour — meaning every issue costs you time and money.
We provide fixed price IT support with unlimited usage, so your team can get help whenever they need it — without worrying about costs.
- Unlimited IT support for your business
- Fixed monthly IT costs (no billable hours)
- Predictable budgeting for IT services
- Faster issue resolution — no hesitation to call
Managed IT Services with Unlimited Support Included
We take full responsibility for your IT environment from daily support through to long-term planning.
Services Include:
- Business IT support (onsite & remote)
- Managed networks and Wi-Fi
- Microsoft 365 support and licensing
- Cybersecurity aligned to Essential 8
- Backup, monitoring, and maintenance
- Vendor and procurement management
What “Unlimited IT Support” Actually Means
Unlike traditional IT providers, our service model removes billing barriers.
Services Included:
- Unlimited support requests
- Unlimited remote troubleshooting
- Onsite support when required
- End-user support (“how do I…”)
- System maintenance and issue resolution
Result:
Your team gets help immediately without approvals, quotes, or delays.
Break-Fix vs Fixed Price IT Support
| Traditional IT Support | niss.au Fixed Price Model |
|---|---|
| Pay per hour | Fixed monthly cost |
| Delays calling for help | Call anytime |
| Unpredictable costs | Budget certainty |
| Reactive support | Proactive + unlimited |
Local & National Coverage
IT Support Across Sydney & Regional NSW
We provide business IT support across Australia, with strong presence in:
- Sydney
- Boorowa
- Yass
- Young
- Hilltops region
Procurement & Simplification
One Provider. One Invoice. Total Simplicity.
Managing multiple vendors is complex.
niss.au simplifies IT by combining:
- Support
- Software licensing
- Connectivity
- Hardware
niss.au Total Care vs Traditional MSP
We eliminate risk and unpredictability.
For $179 per user/month, niss.au provides:
- Microsoft 365 Business Premium
- Cybersecurity (SentinelOne + AutoElevate)
- Microsoft 365 backup
- Password management
- Email signature platform
- Website hosting and updates
- Domain management
- Device patching and monitoring
- Unlimited IT support (onsite & remote)
Over $60 per user/month in software alone is included.
niss.au Total Care:
~$3,580/month (all-inclusive)
Traditional MSP:
$5,700 – $9,000/month (after add-ons and labour)
Side-by-Side Comparison
| Category | niss.au Total Care | Traditional MSP |
|---|---|---|
| Monthly cost (20 users) | $3,580 | $5,700 – $9,000 |
| Annual cost | $43k | $68k – $108k+ |
| Software included | ✅ Yes | ❌ Extra |
| Website hosting | ✅ Included | ❌ Extra |
| Website updates | ✅ Included | ❌ Extra |
| Domain renewals | ✅ Included | ❌ Extra |
| Security (EDR + privilege control) | ✅ Included | ❌ Extra |
| Backup | ✅ Included | ❌ Extra |
| Unlimited support | ✅ Yes | ❌ No |
| Onsite work | ✅ Included | ❌ Usually billed |
| Cost predictability | ✅ Fixed | ❌ Variable |
Take Control of Your IT Costs
Stop paying unpredictable IT bills.
Move to a fixed price, unlimited IT support model and give your team the freedom to work without interruption.
niss.au provides:
- Managed IT services Australia-wide
- IT support for small business
- Fixed price IT support