Total Care
Truly Unlimited Support
Unlimited IT Support. One Fixed Price. Zero Surprises.
Total Care is niss.au’s flagship service—designed to give your business complete peace of mind. We offer a full rebuild and remediation of your IT environment at no upfront cost, followed by ongoing support and security for a single, predictable monthly fee.
Total Care includes.
- Unlimited IT support
- All required security tools and licenses
- A fully managed, secure, and reliable network
If you understand the need of security and support, contact us now.
Total Care
Unlimite onsite and remote support.
Support - Truly Unlimited
Unlimited on-site and remote support,
Business hours 08:30 - 18:30 AEST Monday to Friday.
Microsoft Licenses Included
Each Total Care user includes Microsoft 365 Business Premium
Secured
Every Device secured with patches and latest generation Sentinel One AI driven EDI Endpoint Detection response software
Total Care Offshore
Unlimited remote support only.
Backup Everything
niss.au implements backup for all devices and data including Microsoft 365 backup
Hardening
Devices are secured with Privileged access management and user granular access
Regulatory requirements
niss.au ensure you are meeting your regulatory data storage requirements. Data retention polices, and data leak rules are implemented
Signature Management
Central Signature Management. Consistent branding and email signatures from all your users, no matter which device they send from.
Monthly Report
Automated monthly endpoint device reports are supplied for visibility over your devise and systems status.
Password management
Secure your passwords and safely store and share with robust password management. LastPass business included with every Total Care user.
Hosting & Domain name
Included in Total Care is domain name renewal, DNS hosting and Website hosting. Website content changes are also included in unlimited support.
Total Care includes complete rebuild and remediation
niss.au can only supply you unlimited support if we know no there are no security risks or lurking problems.
Once we have put in basic security and backup we start working on remediating every device software and computer system in your network to reduce risk of ongoing support requirements.
Every computer (desktop, laptop and server) is backed up, wiped and re-built so that nis.au know there are no risk of security and ongoing problems.
niss.au has customers Australia wide. We are not interested in traveling the length and breadth of this country to supply onsite support. For this reason we rely on reliable network infrastructure.
On commencement of a Tota Care agreement, we remediate every network cable and piece of network equipment so that we have a reliable platform for remote only support.
Every network device is patched and re-configured so we know the status for ongoing support.
- Every device is added to our database for efficient, ongoing remote support
- Every device is :
- secured (reset if necessary)
- asset tagged
- configuration documented
- photographed
- Total Care customers must have an approved network with redundancies in place. If a redundant and capable network is not in place we will work with you to archive this.
- Computers must have currently supported Windows Professional or Mac OS license. niss.au will work with you to upgrade computers where required.
Enquiry about transforming your business now
Total care includes complete system re-build at no up-front cost. Every device, every service, every computer reconfigured and secured.