Standard Terms and Conditions of Trade

  1. Application
    1. These general terms and conditions govern pty ltd’s provision of goods and services to the Client.

  2. Client Purchase Orders
    1. pty ltd must provide the Client with a written quote for all purchases of goods and services before the Client places a purchase order.
    2. All goods and services purchased must be supplied to the Client at the price on the quote unless otherwise agreed between pty ltd and the Client.
    3. Unless otherwise stated all prices quoted for goods and services are exclusive of all taxes, handling, delivery, agents’ fees and any other fee, charge, duty or impost.
    4. pty ltd is not bound by any quote it provides to the Client until pty ltd accepts the purchase order from the Client.
    5. All purchase orders the Client submits must be accompanied by an official purchase order signed by an authorised representative of the Client and on the Client’s letterhead detailing the goods and services required.
    6. Prices and other charges and discounts offered by pty ltd are subject to change without notice. pty ltd must advise the Client of any purchase order it receives which quotes non-current pricing, goods or services and request resubmission of the purchase order.  The resubmitted purchase order must detail the amended pricing and other details.
    7. pty ltd will not be bound by any terms attached to the purchase order by the Client unless the terms are expressly agreed by an authorised representative of Network Integration and Support.
    8. pty ltd reserves the right to accept or reject any purchase order submitted by the Client at its absolute discretion.

  3. pty ltd Personnel
    The Client must not without pty ltd’s consent (which it may withhold at its discretion):
    1. during the period of this agreement
    2. for 12 months after completion of the Services
      directly or indirectly:
      1. employ or engage on any other basis
      2. offer employment or engagement to any of pty ltd’s employees or personnel who have been associated with the provision of the Services.
    3. If the Client employs or engages any person in breach of this clause, the Client must pay pty ltd liquidated damages equal to the total payments pty ltd made to the person for services (as employee or contractor) in the six months preceding termination.
    4. The liquidated damages specified in paragraph (c) is a genuine pre-estimate of the loss and damage pty ltd will incur as a result of a breach of this clause.

  4. Fees
    1. The Client must pay pty ltd at the times specified in a quote or, if not specified, within:
      1. 7 days of invoice for the provision of goods
      2. 30 days of invoice for the provision of services.
    2. pty ltd may review its fees and rates on 30 June in each year.
    3. If the Client does not pay pty ltd at the time required under these general terms and conditions, the Client must pay pty ltd interest calculated at the business overdraft indicator lending rate quoted by the Commonwealth Bank of Australia from the date on which payment was due until payment.

  5. Delivery
    The Client:
    1. acknowledges that delivery times given by pty ltd are estimates only.
    2. acknowledges that pty ltd may deliver its products in any number of instalments.
    3. must provide appropriate access for delivery. pty ltd is not liable for:
      1. any late or non-delivery of its products
      2. any loss or damage to any instalment of its products whether or not pty ltd is legally responsible for the party who caused or contributed to that loss or damage
      3. any loss (including consequential loss), damage or delay suffered by the Client or any third party arising from anything referred to in (i) and (ii).

  6. Passing of Risk
    1. Risk of loss or damage to the products passes to the Client when the products are delivered to the Delivery Address.
    2. The Client must insure all products that are at the Client’s risk.

  7. Retention of Title
    1. Despite clause 6(a), title to the goods will not pass to the Client until all amounts owed by the Client to pty ltd are paid in full.  Until that time:
      1. pty ltd:
        1. retains title to and property in the goods
        2. may at any time enter the Client’s premises or any premises where the products are located without liability to any person for trespass or any resulting damages to repossess the goods
        3. keep or resell any goods repossessed under this clause
      2. the Client:
        1. must not claim any lien over the goods
        2. is a bailee of the goods and owes pty ltd the duties and liabilities of a bailee
        3. must not supply any of the goods to any party outside of its usual or ordinary course of business
        4. must not allow any party to acquire any security interest in the goods
        5. must properly store and insure the goods.
    2. Despite clause 7(a), if the Client sells the goods or anything that incorporates any of the goods before paying pty ltd in full, then the Client must:
      1. hold the proceeds of sale representing the price of the goods on trust for pty ltd as soon as they are received
      2. either pay the amount of the proceeds referred to in clause 6(b)(i) to pty ltd as soon as they are received or pay those proceeds into a separate identifiable account as trustee for pty ltd and pay pty ltd on request.

  8. Return
    1. The Client must notify pty ltd in writing of any goods it wishes to return within 14 days from the delivery date or invoice date, whichever is later.
    2. Any goods returned for credit must be in pristine and unopened condition with all seals intact.  All inward freight will be the responsibility of the Client. pty ltd is not liable for any cost of freight on returned product and will not accept responsibility for any damage or loss suffered by the Client.
    3. pty ltd will not be liable for any damage or defects of the goods that have been caused through the improper storage, warehousing or transport, or by any neglect, abuse or improper use, installation, maintenance or unauthorised repair of the product.
    4. If the Client returns any goods, it must pay any re-stocking and cancellation fees charged by the supplier to pty ltd.

  9. Conditions
    1. pty ltd may discontinue its provision of goods and/or services under these general terms and conditions if the Client fails to pay the fees when due or alters, modifies or changes the goods or accompanying documentation.

  10. GST
    1. Expressions in this clause have the same meaning as in the A New Tax System (Goods and Services Tax) Act 1999 the Act.
    2. Unless otherwise stated, all amounts, prices, values or other sums payable or to be provided under these general terms and conditions are exclusive of GST.
    3. If GST is payable on any supply made under these general terms and conditions the:
      1. recipient of the taxable supply must pay to the supplier an amount equal to the GST payable on the taxable supply in addition to and at the same time as payment for the taxable supply is required to be made under these general terms and conditions
      2. supplier must give the recipient a tax invoice for the taxable supply within 7 days of a supply being made under these general terms and conditions.
    4. Despite any other provision of these general terms and conditions, if the whole or part of any consideration under these general terms and conditions is a reimbursement or indemnification by one party of an expense, loss, outgoing or liability incurred or to be incurred by the other party, the consideration must exclude any GST included in any expense, loss, outgoing or liability incurred or to be incurred for which the other party can claim an input tax credit.  The other party will be assumed to be entitled to a full input tax credit unless it can establish otherwise.
    5. If an adjustment event occurs in relation to a supply under these general terms and conditions, the supplier will issue to the recipient an adjustment note in relation to the adjustment event within 7 days of the supplier becoming aware of the adjustment event.
    6. If the adjustment note gives effect to an increasing adjustment, the recipient will pay to the supplier the GST component of the increasing adjustment not later than the end of the month following the month in which the adjustment note is issued to the recipient.
    7. If the adjustment note gives effect to a decreasing adjustment, the supplier will pay to the recipient the GST component of the decreasing adjustment not later than the end of the month following the month in which the adjustment note is issued to the recipient.

  11. No Warranties
    1. To the maximum extent the law permits, pty ltd does not give any warranty as to fitness for purpose or otherwise and the Client acknowledges that it has relied on its own inquiry as to the quality and performance of the goods and/or services. All terms, conditions, warranties, undertakings, inducements or representations whether expressed, implied, statutory or otherwise relating in any way to the goods and/or services, these general terms and conditions or pty ltd are excluded, to the maximum extent the law permits.
    2. The obligations in this clause are material and survive termination of these general terms and conditions.

  12. Confidentiality
    1. The Client must not directly or indirectly, at any time during or after termination of these general terms and conditions disclose, use copy or reproduce any of pty ltd’ confidential information.
    2. The Client must ensure that any person to whom confidential information is or may be disclosed is familiar with the provisions of this clause and is bound by obligations of confidentiality equivalent to the Client’s obligations under this clause.
    3. The obligations in this clause are material and survive termination of these general terms and conditions.

  13. Privacy
    1. If a party discloses to the other party personal information as defined in the Privacy Act 1989 (Cth), that party:
      1. receives that information in its capacity as the other party’s agent
      2. must:
        1. only use the information for the purpose of fulfilling its obligations under these general terms and conditions
        2. not otherwise use or disclose the information without the prior written consent of the other party
        3. comply with the other party’s requirements or directions in relation to the information.

  14. Liability
    1. pty ltd’ maximum liability arising out of or in connection with these general terms and conditions and whether arising in contract, tort (including negligence) or otherwise, will in no circumstances exceed the aggregate fees paid by the Client to pty ltd.
    2. pty ltd, its officers, employees and agents are not liable to the Client or any other person for any indirect loss, consequential loss, loss of profits, loss of sales, loss of revenue, loss of any software, hardware or data, loss or waste of management or personnel time, loss of goodwill, loss of opportunity, loss of anticipated savings or loss for personal injury, suffered or incurred by the Client or any other person relating to the performance, non-performance or any breach of these general terms and conditions.
    3. Nothing in these general terms and conditions excludes, restricts or modifies any condition, warranty or liability which may at any time be implied by any trade practices, fair trading, sale of goods or credit legislation or regulation or any other law where to do so is illegal or would render any provision of these general terms and conditions void.  In this case and where the law permits, pty ltd’s liability in respect of any such provision is limited. pty ltd’s option to:
      1. in the case of the supply of goods, the replacement of the goods or the supply of equivalent goods or the payment of the cost of replacing the goods or of acquiring equivalent software
      2. in the case of services, supplying the services again or the payment of the cost of having the services performed again.
    4. The obligations in this clause are material and survive termination of these general terms and conditions.

  15. Termination
    1. pty ltd may terminate these general terms and conditions by written notice to the Client on any failure by the Client to make a payment under these general terms and conditions when it is due, within 14 days of pty ltd giving the Client notice in writing of the failure.
    2. These general terms and conditions automatically terminate without the need for notice if:
      1. the Client is insolvent, applies for the appointment of, or appoints a receiver, liquidator, provisional liquidator or administrator in respect of it or makes an assignment for the benefit of its creditors
      2. commits a material breach of these general terms and conditions.
    3. If these general terms and conditions are terminated for any reason, without limiting pty ltd’s other rights and remedies, pty ltd will be discharged from any further liability to perform its obligations under these general terms and conditions and will not be required to refund any fees paid to it by the Client.

  16. General Conditions
    1. The Client must not assign, sub-license or otherwise dispose of any of its rights or obligations under these general terms and conditions without the prior written consent of pty ltd which pty ltd may withhold at its absolute discretion.
    2. The Client will sign any documents and do anything else that may be necessary or desirable to give full effect to these general terms and conditions.
    3. Provisions of these general terms and conditions which can, and are intended to, operate after termination continue to have full force and effect.
    4. A waiver by pty ltd of the Client’s default under these general terms and conditions will not constitute a release of the Client’s obligation to observe and perform all of its obligations in the future.
    5. These general terms and conditions may not be varied, discharged or abandoned unless the parties sign a document to that effect.
    6. These general terms and conditions are governed by the law in force in New South Wales and the parties submit to the non-exclusive jurisdiction of the courts of or exercising jurisdiction in New South Wales.
    7. pty ltd will not be liable to the Client if the performance of its obligations is prevented or hindered due to any circumstances outside of its reasonable control. 

Microsoft Terms

  1. Microsoft Customer Agreement
    1. The Client must read and accept the Microsoft Customer Agreement on behalf of their organisation prior to the supply of any Microsoft Licenses.

  2. Relationship
    1. pty ltd is a Microsoft Cloud Solutions Partner ("CSP"), also referred to as a "Microsoft Sales Affiliate", and is authorised to distribute and supply Microsoft products and professional services within the scope of our agreements with Microsoft.

  3. Administrative Access
    1. In order for pty ltd to provide support, The Client must:
      1. Provide, or allow pty ltd to create a user login with adequate permissions to administer the tenancy, and/or
      2. Provide, or allow pty ltd to create any required partner relationships and Granular delegated administrative privileges. 

  4. License Periods
    1. Licences are available as:
      1. Monthly.
      2. Annual, billed Monthly.
      3. Annual.
    2. Annual licenses must be renewed for another year prior to the expiry of the Annual period in order to access the discounted price. 
    3. Failure to actively renew an Annual license prior to the expiry date will result in licenses reverting to Monthly at the Montly price.  

Support Plans and Service Agreements

  1. Introduction
    1. Support Plans means any support product that includes elements of unlimited support. 
    2. Service Agreements means any customised support agreement.
    3. Service agreements are based on the details provided in an online quotation, or in a detailed proposal document. 
    4. These details include service provider and client names and addresses, monthly terms and commencement date.

  2. Location of Services
    1. Remote Support services have no geographic boundaries.
    2. Onsite Support services are limited to pty ltd Service Areas, or within 50km of a support technician.
    3. Onsite Support outside pty ltd services areas may have additional travel charges, unless otherwise agreed. 

  3. Client Obligations
    1. The Client must take all reasonable steps to cooperate in good faith with pty ltd during the support period, including: 
      1. by providing to pty ltd any information or documentation that is reasonably requires in order to provide the Services, and
      2. making available to pty ltd any facilities, resources or personnel that is reasonably required in order to provide the Services.
      3. allowing access to equipment in order to provice the services. 
    2. The Client accepts that failure to cooperate will reduce the quality of the services recieved.
    3. The Client must ensure that equipment continues to meet the standards defined by pty ltd, including:
      1. Use recommended equipment when purchasing new hardware.
      2. Use only Professional Operating Systems.
      3. Use of accounts with no local administrative permissions.
    4. The Client must upgrade or replace any equipment that no longer meets the minumum standards.
    5. It is the responsibility of The Client to ensure that you have a sufficient and stable internet connection to allow for effecitve support.
    6. The Client must provide, or allow pty ltd to gain sufficient access to equipment to install:
      1. Software monitoring agents on all PCs.
      2. Any required network monitoring hardware.

  4. Truly Unlimited ( pty ltd's Obligations)
    1. pty ltd must respond to support requests in a reasonable time. 
    2. pty ltd must be proactive with issues, and ensure that best practices around security are used at all times. 
    3. Unlimited means unlimited. Where The Client is cooperating in good faith, no time limits or additional charges will apply.

  5. Minimum Period
    1. Unless agreed otherwise. the minimum period for support bundles is 24 months.

  6. Support Requests
    1. The Client must raise a new and individual support request for each issue. 

  7. Payments
    1. Clients using pty ltd support plans must be set up for direct debit payments.  

Managed Networks

  1. Service Description
    1. pty ltd managed network provides a remotely managed, low or no upfront cost solution to your networking infrastructure needs. 

  2. Scope of Services
    1. pty ltd shall install and configure network equipment necessary for the provision of managed network services at the Client's premises.
    2. pty ltd shall provide ongoing maintenance and support for the network equipment for the duration of the service agreement including:
      1. 24/7 remote monitoring.
      2. Software and Firmware updates.
      3. Configuration changes. 
      4. Break/fix support withing standard or otherwise agreed SLAs.
      5. Other support or services by agreement with the Client.
    3. Unless otherwise agreed, pty ltd may substitute, upgrade, or replace hardware at any time for operational reasons. 

  3. Equipment Warranty
    1. pty ltd warrants that all network equipment installed as part of the Services will be free from defects in materials and workmanship under normal use.
    2. The warranty period shall be valid for as long as The Client maintains an active service agreement with pty ltd.
    3. In the event of any defects covered by the warranty, pty ltd shall, at its discretion, repair or replace the defective equipment at no additional cost to the Client.

  4. Customer Responsibilities
    1. The Client agrees to provide the necessary access to premises and facilities required for the installation and maintenance of the network equipment.
    2. The Client shall promptly notify pty ltd of any issues or malfunctions with the network equipment.
    3. It is the responsibility of The Client to ensure that you have a sufficient and stable internet connection to use the Services effectively.

  5. Minimum Terms
    1. Unless otherwise agreed, a new minimum contract period will apply to any additional hardware added during the duration of an existing contract.
    2. 5(a) does not apply in the case of warranty replacement hardware.

  6. Termination
    1. Early termination by The Client will require payment of full minimum contract amount. 
    2. If neither you nor we cancel the agreement at the end of the fixed period contract, we will continue to supply the service to you on a month-to-month basis.

Failover SIM Terms

  1. Service Description
    1. The pty ltd Failover service is a secondary internet connection for use when a primary internet connection has failed. It is delivered by use of LTE/4G/5G wireless technology and is intended for failover use only.

  2. Fair Use
    1. The Client is required to maintain an existing primary internet connection.
    2. Failover use only, not to be utilised or configured for load balancing or as the primary connection.
    3. Data usage:
      1. is actively monitored to ensure it is exclusively utilised for failover purposes.
      2. Excess data charges may apply for prolonged or recurring outages.

  3. Hardware Requirements
    1. Installation is limited to routers and hardware approved by niss,au pty ltd.

  4. Installation and support
    1. Installation, setup services, router configuration, and Support Services will be charged at pty ltd standard hourly rates.

  5. Emergency Activation
    1. Emergency installations during an outage will incur an activation charge of $90.

  6. IP Address
    1. Standard service is provided with a shared IP address using CGNAT technology.
    2. If requested, a Public IP address can be provided.
    3. This service is unable to provide a Static Public IP address. 

  7. Termination
    1. Cancellation requires a minimum of 30 days notice.

  8. Payments
    1. Clients using pty ltd Failover services must be set up for direct debit payments. 

Voice Terms

  1. Service Description
    1. Voice over Internet Protocol ("VoIP") Services enable users to make and receive phone calls over the internet using compatible devices. 
    2. These services can include but are not limited to voice calling, voicemail, call forwarding, and other features provided by pty ltd.

  2. Reliance on Internet Connectivity
    1. The Client acknowledges and agrees that the use of VoIP technologies is dependent on a stable and reliable internet connection. 
    2. pty ltd shall not be held responsible for any disruptions or inability to use the Services due to internet outages, network congestion, or other factors beyond our control. 
    3. It is the responsibility of The Client to ensure that you have a sufficient and stable internet connection to use the Services effectively.

  3. Call Diversions
    1. The Client may request call diversions be put in place:
      1. Temporary; during the period of an extended internet outage or other reasons, or
      2. Automatic; diverting calls to another number any time the primary endpoints are uncontactable. 
    2. Call charges for diversions will apply at the same rates as outgoing calls on your plan.
    3. It is the responsibility of The Client to ensure that this information is kept current and accurate.

  4. Service Availability
    1. While pty ltd strives to maintain high availability and reliability of our VoIP Services, we do not guarantee uninterrupted or error-free operation. 
    2. The Services may be subject to downtime for maintenance, upgrades, or other reasons. 
    3. pty ltd will make reasonable efforts to notify users in advance of any planned downtime or service disruptions.

  5. Emergency Calls
    1. VoIP Services may be used to make calls to emergency services.
    2. The Client must provide accurate and up-to-date emergency contact details to pty ltd, including:
      1.  the address where the service is nominally located. 
      2. an emergency contact name, and phone number. 
    3. It is the responsibility of The Client to ensure that this information is kept current and accurate.

  6. Phone Numbers
    1. If you do not already have a phone number for your phone for use with the service, we will issue you a phone number.
    2. All phone numbers are selected, issued and used by us in accordance with ACMA's Numbering Plan and Telecommunications Numbering Plan Number Declarations (numbering regulations).
    3. We may be required to recover or recover and replace a phone number we have issued to you in order for us to comply with the numbering regulations.
    4. You may request a new phone number.
    5. If you need a new phone number because you have received calls of a harassing nature and you reported the matter to the relevant law enforcement agency, we will supply you with a new phone number free of charge.
    6. You do not own the phone number but your right to use the phone number starts when we issue the phone number to you.
    7. Your right to use the phone number ends if you no longer obtain the service unless you port the phone number.
    8. You may transfer your service number to another carrier or service provider. If you do so you acknowledge and understand that:
      1. charges may apply as a consequence of a transfer from us to another carrier or service provider;
      2. any outstanding fees and charges which are owed to us are your responsibility;
      3. the transfer may result in disconnection of any related services such as Voicemail, paging and data services, silent numbers or other enhanced services;
      4. it is your responsibility to ensure that any equipment or software used by you in connection with your service works with your new carrier or service provider; and
      5. if after the transfer of your service from us, you continue to use our service (for example through the use of an override code), you agree to pay us for any fees and charges incurred for those services.
    9. In the event that you transfer from us, any agreed minimum contract period will still apply
    10. Where you transfer to us:
      1. you authorise us to sign on your behalf, and in your name, forms of authority to your current supplier to transfer your service number(s) to us and you authorise your current supplier to transfer to us all services relating to the service numbers transferred to us;
      2. if your current supplier charges or credits us with any amount concerning services provided before the date of transfer, we will credit or charge that amount to your account accordingly and as soon as practicable; and
      3. you indemnify us against any claims made by your current supplier to us in relation to any amounts owing by you to them.
    11. If you stop obtaining the service and do not port the phone number, we may issue the phone number to another customer in accordance with the numbering regulations.
    12. We are not liable to you for any expense or loss incurred by you due to:
      1. any recovery or recovery and replacement of the phone number under clause 6(c) above, or
      2. the consequences of you transferring to another service provider as described in clause 6(h) above.
    13. If your service is transferred from us you must pay us all outstanding amounts under the agreement. Once we have received payment, we will refund to you any amount(s), which we may still hold. Provided we use reasonable endeavours to refund you any monies owed for a period of 12 months after disconnection, if we are unable to refund monies owed within that period we will retain the funds, which you agree to forfeit to us.

  7. Payments
    1. Clients using pty ltd voice services must be set up for direct debit payments. 

Service Level Agreement

  1. Introduction
    1. Carrying out technical tasks is the core business of Each technical task is referred to as a Service Request. 
    2. Each Service Request has a ticket generated in pty ltd's ERP system.
    3. Every service request is categorised to meet the standards of service that pty ltd strives to achieve.

  2. Service Level Agreements
    1. All pty ltd customers are assigned pty ltd's standard Service Level Agreement (SLA).
    2. pty ltd Standard SLA’s purpose is to ensure pty ltd strives to achieve high levels of customer satisfaction to the smallest customer.
    3. Response times listed are target response times, and are not guaranteed.
    4. If a customer requires a guaranteed SLA be met, then these contractual SLA’s are to be included in fully executed contractual documents.

  3. Severity Categories
    1. Definitions of the Severity Categories are:
      1. Critical – A full-service outage, impacting all users at a client, or multiple clients.
      2. High – An incident which completely impacts the user’s ability to do work –or- an issue that partially impacts a VIP.
      3. Medium – An incident that partially impacts the user’s ability to do work or one for which a workaround exists.
      4. Low – An incident that has no impact on the user’s ability to do work.

  4. Response Times
    1. Standard Target response times based on Severity Category.
      1. Critical – Immediate action required. All other tasks to be postponed until issue resolved, or Severity Category lowered.
      2. High – Immediate action, resolution within 1 business day.
      3. Medium – Action within 4 hours, resolution within 2 days.
      4. Low – Action within 2 business day, resolution within 5 business days.

Resource Roles / Service Definitions

  1. Introduction
    1. pty ltd supports a wide range of products, systems, and services. 
    2. Support charges will be charged based on the definitions in these descriptions. 
    3. Where a body of work meets multiple definitions, work will be charged at the higher rate. 

  2. Travel / Callout
    1. Callout within pty ltd Service Areas charged at a flat rate per on-site callout.
    2. Travel time outside pty ltd Service Areas (or beyond 50km of resource location) charged hourly at 50% of rate for the type of work performed.
    1. Additional travel expenses such as airfares and accommodation will be quoted where applicable. 

Role Descriptions

  1. Technician
    1. Desktop repairs and support.
    2. Basic server and SaaS admin tasks.

  2. Web Development
    1. Development and updates of websites and content. 
    2. DNS Changes.
    3. Web Server configuration.
    4. Backups and Recovery.
    5. Moving and Transferring of websites between servers.

  3. Systems Engineer
    1. Networking.
    2. Voice.
    3. Server and SaaS configuration.
    4. Backups and Security.
    5. Server maintenance.
    6. Application development.

  4. Senior Systems Engineer
    1. Complex server and SaaS configuration
    2. Virtualization.
    3. Citrix.
    4. CISCO.
    5. Storage.
    6. Application Developer Senior.

  5. Project Manager
    1. Co-ordinate and manage projects.

Website Standard Terms

  1. Introduction
    1. These terms and conditions outline the rules and regulations for the use of pty ptd's Websites.
    2. By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use this website. 

  2. Reference to other policies
    1. Your use of this website is also governed by our Privacy Policy and Cookie Policy. By using this website, you consent to the collection and use of information as described in our Privacy Policy and acknowledge the use of cookies as outlined in our Cookie Policy. 

  3. Policy regarding Cookies
    1. This website uses cookies to enhance user experience and for analytical purposes. By using this website, you consent to the use of cookies.

  4. Limitation of Liability
    1. We strive to provide accurate and up-to-date information on this website, but we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
    2. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

  5. Third Party Material
    1. This website may contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    2. Links to third-party websites are provided for convenience only. We do not endorse the contents of these websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

  6. Agreement
    1. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this website by any third party. Unlawful use of this website may give rise to a claim for damages and/or be a criminal offense.

Privacy Policy

  1. Introduction
    1. pty ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
    2. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
    3. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

  2. What is Personal Information and why do we collect it?
    1. Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and mobile numbers.
    2. This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
    3. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
    4. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

  3. Sensitive Information
    1. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
    2. Sensitive information will be used by us only:
      1. For the primary purpose for which it was obtained
      2. For a secondary purpose that is directly related to the primary purpose
      3. With your consent; or where required or authorised by law.

  4. Third Parties
    1. Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

  5. Disclosure of Personal Information
    1. Your Personal Information may be disclosed in a number of circumstances including the following:
      1. Third parties where you consent to the use or disclosure; and
      2. Where required or authorised by law.

  6. Security of Personal Information
    1. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
    2. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

  7. Access to your Personal Information
    1. You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
    2. pty ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
    3. In order to protect your Personal Information we may require identification from you before releasing the requested information.

  8. Maintaining the Quality of your Personal Information
    1. It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

  9. Policy Updates
    1. This Policy may change from time to time and is available on our website.

  10. Privacy Policy Complaints and Enquiries
    1. If you have any queries or complaints about our Privacy Policy please contact us.


These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").