Break-Fix Support
T&M Support
You break it we fix it.
niss.au provides traditional break-fix support.
- All work charged in 6 minute increments.
- On-site support
- Remote Support
- No pre-paid block hours
- Each supported device requires niss.au's Managed Desktop Retainer Service
Support Services
T&M break fix support
On-Site Support
We come to you
Remote Support
Fast remote support by our best in class remote tools to any device. Server, PC, Mac Linux, IOS, Android
Monthly Report
Automated monthly endpoint device reports are supplied for visibility over your devise and systems status
Proactive Support
Retainer Service actively prevents support by securing your devices. Remote agents make remote support fast
Retainer Service
In order to utilise niss.au's break-fix/time and materials support we require the devices we support have our remote agent installed. The remote agent evokes our Retainer Services.
We have two retainer packages
- Retainer Security
- Retainer Security +
Security Features
Five of the Essential Eight covered
Privileged Access Management
Admin permissions removed. All installs and modifications managed
Monitored Antivirus
All events monitored by our security team
Patching
Windows Mac, Linux, OS and 3rd Party Software
Intelligence
Peace of mind backed by knowledge
Performance
Performance Tuning and system Maintenance
Remote Support
Zero touch remote support
Reporting
Monthly Report provided
Backup
Automated cloud backup on Retain Security +
Primarily so we have our remote agent on your device for fast device intelligence and remote support. The T&M clock starts ticking when you call any support service. The faster and we can connect to you the cheaper it is for you.
Our remote agent and associated security tools also prevent the need for support making Retainer Services great value.
We maintain subscriptions to several remote tools to ensure we have a way of supporting your device no matter what type it is.
- Remote mobile phone cameras sessions used to see what you see
- Remote computer support. Windows, Mac, Linux. Servers or desktop/laptop.
- Every device is added to our database for efficient, ongoing remote support
- Every device is :
- secured (reset if necessary)
- asset tagged
- configuration documented
- photographed
Primary locations serviced are:
- Sydney Metro Area and surrounds
- Woolongong
- Newcastle
- Southern Highlands NSW
- South Western Slopes NSW
Secondary locations:
- Melbourne
- Brisbane
- GoldCoast
- Northern NSW
- Tasmania