Retainer Services

Engaging niss.au to provide technical support requires a minimum commitment. This commitment is our retainer service.

niss.au's retainer service comes with value. Increased security with the result of reduced reliance on technical support.

Each computer we support requires a retainer service. This service supports and secures your computer.

Retainer Security

Access to niss.au technicians and support services
niss.au Monitored Antivirus
- Sentinel One Advanced AI Endpoint Detection Response (EDR)
Privilege Access Management
Managed Windows, Mac and Microsoft updates
3rd Party Software updates, e.g. Java, Adobe Reader, Chrome
Monthly disk clean-up and defragmentation
Physical disk health (SMART) status checked
Live support and response during business hours
Zero-touch remote support
Advice on required rectification works
Monthly health check report
Access to niss.au online customer portal
24/7 Live Monitoring
- Disk performance
- CPU Load
- Memory Usage
- Running Services
- Antivirus software status
- PAM
Live Self-healing

Terms and Conditions

Documents

Retainer Services V3.00.pdf

Variant	Security, Security +, Monitoring Agent
Billing Cycle	Monthly, Annually