Skip to Content

Retainer Services

Engaging niss.au to provide technical support requires a minimum commitment. This commitment is our retainer service.

niss.au's retainer service comes with value. Increased security with the result of reduced reliance on technical support.

Each computer we support requires a retainer service. This service supports and secures your computer.

Retainer Security

  • Access to niss.au technicians and support services
  • niss.au Monitored Antivirus
    • Sentinel One Advanced AI Endpoint Detection Response (EDR)
  • Privilege Access Management
  • Managed Windows, Mac and Microsoft updates
  • 3rd Party Software updates, e.g. Java, Adobe Reader, Chrome
  • Monthly disk clean-up and defragmentation
  • Physical disk health (SMART) status checked
  • Live support and response during business hours
  • Zero-touch remote support
  • Advice on required rectification works
  • Monthly health check report
  • Access to niss.au online customer portal
  • 24/7 Live Monitoring
    • Disk performance
    • CPU Load
    • Memory Usage
    • Running Services
    • Antivirus software status
    • PAM
  • Live Self-healing

Retainer Security +

  • All services included in Retainer Security
  • Endpoint Backup for desktop or laptop computers
ED
Monthly: $ 19.50

  • Variant
  • Billing Cycle

Specifications

Variant Security, Security +, Monitoring Agent
Billing Cycle Monthly, Annually