Skip to Content

Helpdesk Support Request

How our support request ticket system works.

 Any email sent to support@niss.au creates a new support request

    • Email subject is the support request title.
    • Email content makes up notes or details of the support request
    • The support request creator and all Followers will receive an email with the support request ticket number

  • Replies to existing support request ticket emails will update the notes of that ticket

  • Anyone CC’d in a ticket will be automatically added to the support request “followers” and will receive all updates and notifications

  • Where we have a person’s email address recorded in our system, our systems create the support request against that person and company.

  • Full ticket notes and history can be viewed when logged in via niss.au/helpdesk

  • Please keep one issue per support request.  This makes it easier for us to track tasks and advise on resolutions